La Bicicletta Toronto accepts eligible returns within 30 days of purchase. To qualify, items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging. Proof of purchase is required.
Items that do not meet these conditions may be ineligible for a refund or may qualify for a partial refund, where applicable. Returns requested after 30 days may not be accepted.
START HERE TO BEGIN YOUR RETURN
Please contact us at hello@labicicletta.com before shipping a return if you need assistance or confirmation of the correct return address.
If you selected Free Returns + Package Protection at checkout, your return shipping label is included for eligible returns, and your shipment is protected against loss or damage in transit, subject to the coverage terms.
If you did not purchase this coverage, you can still return eligible items, but you are responsible for the cost of return shipping.
All returns remain subject to the eligibility requirements outlined in this policy.
Certain products may not be eligible for return, including:
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Please inspect your order upon arrival and contact us as soon as possible if an item is damaged, defective, or incorrect.
For a replacement of the same item due to damage or a defect, please email hello@labicicletta.com with your order number and details of the issue.
Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times vary depending on your bank or payment provider, and additional time may be required before the credit appears on your account.
If you have not received your refund:
If you have completed these steps and still have not received your refund, please contact us at hello@labicicletta.com.
We do not offer direct exchanges. If you need a different size, colour, or product, please return the original item for a refund, if eligible, and place a new order for the item you want.
This process allows us to handle returns and new purchases more efficiently.
If an item was marked as a gift and shipped directly to you, an approved return may be issued as store credit or a gift certificate for the value of the returned item.
If the item was not marked as a gift, or the gift purchaser had the order shipped to themselves, any approved refund will be issued to the original purchaser and they will be notified of the return.
Unless your order includes Free Returns + Package Protection or otherwise required by applicable law, you are responsible for return shipping costs. Original shipping charges are generally non-refundable, except where required by law.
We recommend using a trackable shipping service and considering shipping insurance. La Bicicletta Toronto cannot guarantee receipt of items sent back to us and is not responsible for return shipments that are lost in transit or sent to the wrong address, except where applicable law or purchased coverage provides otherwise.
Return transit times vary depending on your location and the shipping service used.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective goods, goods that are not as described, or other circumstances covered by applicable law.
For questions about returns, refunds, cancellations, exchanges, or damaged items, please contact:
La Bicicletta Toronto
Email:
hello@labicicletta.com